There are FAQs, and then there are FAQs

Simple and yet at the same time clear and precise, may I (without permission) share with you the FAQ with which dvd.com closes its doors after 25 years and says goodbye.

Our Final Season

Frequently Asked Questions

Q. When is the last day you'll ship out discs?
A. On April 18th, we announced that after 25 years of shipping DVDs, this will be our Final Season, and we'll ship our last disc on September 29th, 2023.

Q. Do I need to return any remaining discs after the last shipping day?
A. You will not be charged for any unreturned discs - please enjoy them for as long as you like! If you do choose to return the disc, we will continue to accept returns until October 27th, 2023.

Q. Can I purchase discs from DVD Netflix?
A. We are unable to sell discs from our rental inventory.

Q. What if my last disc shipment gets lost or has an issue?
A. September 29th is our last day of shipping operations, so we will not be able to ship replacement discs after September 29th. Make sure you prioritize your must-watch titles in your queue so they can ship with some time to spare.

Q. When will I stop being billed?
A. Your last bill was in August. After your August payment, you will continue to receive service until our final shipping day, September 29th.

Q. Can I keep a copy of the data related to my DVD subscription?
A. Many of our members have years of movie-watching memories with DVD Netflix, so we are providing a downloadable PDF copy of your data with information about your queue, rental history, ratings, and reviews in our Data Download.

At any time up until Oct 27, 2023 a current DVD subscriber or former DVD customer whose DVD subscription was canceled within the past 9 months may download their data, via our Data Download (https://dvd.netflix.com/Download), which includes:

• Your queue
• Your rental history
• Your ratings
• Your reviews

Per our privacy policy, you may request a report of your personal data currently stored by Netflix via: https://www.netflix.com/account/getmyinfo.

Q. What if I have both streaming and DVD subscriptions?
A. Your current streaming subscription will not be impacted. Your DVD subscription will automatically be canceled on the last shipping day.

Q. If I keep my account active until you shut down, is there anything special I have to do to close out my account?
A. You do not need to take any action. After the final shipping date, your DVD subscription will be automatically canceled.

Q. What will happen to my personal information related to my DVD subscription?
A. Most personal information related to DVD subscriptions will be deleted at the end of the DVD subscription service, no earlier than Oct 27, 2023 and no later than Jan 1, 2024. The data include:

Mailing address(es)

• Queue
• Rental/shipping history
• Ratings
• Reviews
• Taste preferences / genre ratings

Data which will be preserved after that time include:

• Name and login information
• DVD billing history (including tax data)
• Charges for unreturned discs (including tax data)

Data related to your streaming subscription will not be impacted.

Q. When is the last day I can sign up for a DVD plan?
A. You are no longer able to sign up for a DVD plan.

Q. When is the last day I can change my plan?
A. You are no longer able to change your DVD plan.

Q. Why are you closing?
A. After an incredible 25 year run, we've made the difficult decision to wind down at the end of September. Our goal has always been to provide the best service for our members, but as the DVD business continues to shrink, that's going to become increasingly difficult. Making 2023 our Final Season allows us to maintain our quality of service through the last day and go out on a high note.